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Budget Car Rental

1000 Airport, Terminal, Ketchikan, AK 99901, USA

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Detailed Information

Place Types Car rental
Address 1000 Airport, Terminal, Ketchikan, AK 99901, USA
Coordinate 55.356804,-131.70955
Website https://www.budget.com/en/locations/us/ak/ketchikan/ktn
Rating 3.9
Compound Code 974R+P5 Ketchikan, Alaska, Unit

Openning hours

Monday 6:00 AM – 9:30 PM
Tuesday 6:00 AM – 9:30 PM
Wednesday 6:00 AM – 9:30 PM
Thursday 6:00 AM – 9:30 PM
Friday 6:00 AM – 9:30 PM
Saturday 6:00 AM – 9:30 PM
Sunday 6:00 AM – 9:30 PM

Photos

Reviews

Sebastian Locklear (04/04/2021)

I rented a car from Budget Rental in Ketchikan, AK. When I arrived, there was no one at the counter to give me my vehicle. They had a sign that said, due to COVID they were by appointment only. I had a reservation (appointment) but they were not there. I called the local Budget number listed for Ketchikan and I got an answering machine. I left a message but no one returned my call. I then called the Budget Rental car’s customer service. They took my reservation number and when they could not get a hold of the owner of the Ketchikan location they hung up on me, I’m assuming so they wouldn’t have to deal with the situation. Seems like this is the normal way of handling customer service issues these days. When I called back, I was transferred several times and then the representative stated the Ketchikan location was privately owned and there was nothing customer service could do. They gave me the number to the local Ketchikan Budget (the one I called previously) and they wanted me to resolve the issue...great customer service; that was their solution. I never was able to get a rental car and was stuck at the airport. Terrible customer service and didn’t get what was expected.

John Van Sise (03/14/2020)

I can say, without any bias, that this is the best car rental location in all of southeast Alaska.

Melissa Smith (12/17/2019)

I am a frequent traveler to Ketchikan and use rental cars every time. I have found that the regular staff (Brandon, Rob or Leslie) I deal with at Budget/Ketchikan Airport to be friendly, helpful and courteous.nnFYI: Ketchikan has two car rental agencies and also a limited rental vehicle inventory. As such, vehicle rental costs can and do get pricey with either vendor; due to supply and demand, prices rise - especially during tourist season.

Kelley G. Tedd (01/25/2020)

Super, super nice people and easy to work with!!

Rachel Bowman (03/10/2019)

Poor customer service! Would not even get out of a chair to give us a booklet of possible avialable models for rental. Asked for information on all insurances avialable, and no paperwork was given and the women in a regular no work hoddie was bothered we asked rolled her eyes!nThis is after webpaid to go across on the ferry and pay $7 each to go to the rental place with longest open hours.nWish they would of comped out ferry fee at least one way, as a sigh if appreciation for our bissunes.

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