Budget Car Rental

When I received the car the windows were down. Once I got on the road the vehicle smelled horrible like the previous person smoked or transported large amounts of Marijuana. I had to spray the car with freshner and body spray for several days to get the smell out so I would not be charged $250 cleaning fee. Very disappointed.nHowever the person working there is always friendly.

We will never utilize Budget Car Rental again. We booked a large SUV through Budget Car Rental in July 2020 for an October 2020 trip, nearly three months in advance. We never rent cars but because of an amazing discount we received, we were able to book the SUV for $250 (Tuesday-Monday).nnWe were set to pick up the SUV at 9:30am. At 8:00am, 1.5 hours before pick-up, we received a call from the Kenwood location that the car would not be ready today and we would need to call their scheduling department to locate another vehicle. In switching to another location, we were informed that our discount no longer applied and we would have to go with the best rates for today. The best rate we would received for today was $608. That is over double what we originally booked the car for, and one hour prior to pick-up.nnAfter 1 hour on the phone between the scheduling department and the customer service department, no one was able to honor our discount booked in July. They were not willing to meet in the middle, offer any compensation, or work with us at all. They simply said, we could change locations to find a new vehicle and pay today's rates.nnWe didn't choose to change locations or seek out of a different vehicle. It was Budget's mistake and their responsibility to honor the rate we booked at 2.5 months ago. In the end, we cancelled the reservation because we could no longer afford the $608 rate for today versus the $250 we originally booked at.nnIf you need a reliable booking service who will have a car ready on the agreed upon date for the agreed upon price, I would never consider Budget Car Rental. We are extremely disappointed with our experience and will ensure our family/friends do not utilize Budget car rental in the future.

We reserved a premium SUV for my husband's 50th birthday trip and when we went to pick it up on the day of our trip. The location we were supposed to pick it up from did not have any SUV's. They offered us a mini van instead. Then when we found a location at the last minute that had a SUV. They wanted to change us double the amount. We will never rent from budget again

I wasn't able to pickup a car due to the location was out of cars. Even though my reservation was paid online. I dont blame the location I blame management for not recognizing which location benefits from the most service daily. They need to realize that the airport is not the only place customers go to rent a car. This is the 5 time tbis has happen to me in just trying to get a rental over time.

I was very satisfied with the ease of a reservation on a vehicle on your website. At the time of my pick-up I had the pleasure of speaking with Omar. He was very attentive to my needs and made my experience pleasurable. I will recommend Budget rent a car to all my family and friends and tell them to ask for Omar. He is Awesome.