Avis Car Rental

The staff is amazing. They go the extra mile to ensure customers are satisfied with the cars and the entire renting process. Mirabel at Nanuet square, New york is an amazing Avis employee. She is a great asset to your company..

Good customer service.. Vehicle that I rented was in great shape.

Extremely pleased and grateful. Originally, I had ordered via the Avis website, and was on the phone with the 1-800 number due to some website glitches that had created an order for two reservations at once, as well as one of them originally with the wrong date. The 1-800 customer service staff were stiff and had guided me into being due for more fees even when I asked if they were sure I wouldn't have extra fees, even from modifications and not a cancellation. It wasn't until Rudmar of the Nanuet, NY location was so supportive in making sure he saw it through that the error were not outstanding. He helped guide me to call the customer service to properly communicate with them to fix the errors, while also contacting his manager Maribelle effectively to handle it. She has also helped me in the past before, and I seriously feel I'm in good hands with Maribelle and Rudmar's help. They are excellent representatives of this business, and they know that location very well.

The SUV smelled emensely like cigarettes. Once we got on the highway and started traveling over 50mph the car was shaking. It felt like the front wheel was loose and needed an enlinement . The oil change light came on shortly into our trip. It was clear the SUV needs to be serviced. We drove 2 hours each way with the windows down to mask the smell from my 10 year old. Very disappointing ud83dude1e

Always a nice clean car, and hospitable staff.