Enterprise Rent-A-Car

I scheduled a rental at the Bardonia,NY location and I appreciated the good customer service and quick processing time to get my rental. Everything went as planned except that the car had a smoky scent. I asked one of the representatives to come and take a smell and both reps came along and said they think it was the cleaning products that have been used.I was not confident on that but I took their word and kept the car to avoid any problems. I am not a smoker and usually don’t have a sensitive nose but that scent lingered in the car throughout my travel. My mistake was not contacting enterprise and asking for a change in vehicle. I thought about calling the location the same day and requesting a change But by the time I decided to do that the location I picked up the car was closed. I sucked it up and took the mature route and purchased some febreeze to help subside the scent and drove with my windows rolled down to help balance the stench. I have learned from this experience and if I don’t feel comfortable about a rental I need to speak up and request for changes. Their job is to deliver great customer service and my job is to abide by my rental agreement and also be satisfied. I write this before my drop off but hopefully all goes wellud83eudd1eud83cudffeud83eudd1eud83cudffe

I have rented from this Enterprise office for years. The staff is courteous, very professional and friendly. With the COVID pandemic they are taking very good, well planned measures to ensure safety for their staff and clients. I received a sparking clean car; the new instructions and contract transactions were all clear and easy to complete remotely. I would definitely recommend Enterprise for your car rental needs. Let’s help our local businesses.

I have rented many times from Enterprise Rent a Car with a great results. This time on 10/16/20 I experienced the worst possible a consumer might experience. I booked on line and all went well, I needed a full size pickup truck for the furniture I needed moved. A representative called me the day after to confirm my rental. I specifically asked that the truck I rented was available. Bardoia, NY location manager confirmed that it was ready. I arrived at 4:30 as scheduled and no truck. the rep that was helping told me he hasn't seen a pickup truck at that location in months. and that he needed to drive me to Wayne, NJ only 30minutes away, Nearly an hour later we arrived. The truck was filthy inside. As I was pulling away noticed that the gas tank was less then a quarter tank of gas in the truck. If I could have moved my appointment in picking up this furniture. I would have never agreed and would have rented from some other rental company.

I filled out my paper work, they offer this as you make your reservation online,less time in office(this was well worth it.). They were so busy. I was promptly waited on. A check of the car a few initials. I was on my way. These guys were prompt, efficient, courteous. I'll be renting from Enterprise again soon. I would highly recommend you do too!

I have been renting from the Enterprise Rental car location in Bardonia, NY for years. They are always professional and go above and beyond to ensure their customers are satisfied. Everyone in that location has always been great.