Enterprise Rent-A-Car

Nice clean vehicles, helpful courteous staff, easy to find place right off E.Bridge Street. It's a relatively smaller place with parking in front of the building (off E.Bridge St.) and behind with another exit/ entrance in back. There's a various selection of vehicles, you can reserve the type of vehicle you would like to rent and they will hopefully have something that will work for you.

The van we rented was filthy inside when we received it. There was something sticky spilled all over the dash, there was finger prints all over the display console, there was pet hair covering the inside, the wind shield was so dirty we could barely see out of it. We had to clean the van before we could leave for our trip. Given the Covid pandemic, we expected better. We told the enterprise employee about this when we dropped it off and were promised that a manager would call us. We waited a week and no call. They still billed us full price for the van and never made an attempt to fix the issue. Will never rent from enterprise again and we do not recommend them. We will use another rental place next time and we will be leaving bad reviews for enterprise on all social media platforms. Very poor customer service and lazy detailing staff.

We were in a bind. The sales person stayed after her scheduled time so we could rent a car that night. Withncovid we did not want to get a hotel while our truck was being repaired. She helped us find our cell phone that we left in the car too. Thank you Enterprise for hiring helpful and caring people.

Courtney was very friendly. The process of getting the car was easy. However, the car had a horrible odor in it which made it impossible to drive comfortably. I called several locations about trading it for a different vehicle and they all said they didn’t have any vehicles available. Two days later I contacted the location in clay and was told there was another vehicle available for me. I went there to trade it, but the vehicle they had for me had a faulty driver side seat that could not be adjusted. Phil was extremely nice, he took the original car into the bay and cleaned and deodorized it. The smell was gone, so I kept the same car. I ended up keeping the vehicle for two additional days after my insurance stopped paying, but was charged for three full days. When I called the Oswego location to question my bill, I was told that the bill was correct and I could not be refunded for the additional day. They said it was because my insurance company had paid for the first part of the rental. I don’t really understand how they can charge me for a day that I did not have the vehicle, or how that has anything to do with my automobile insurance company… ud83eudd14nAt least they got the friendly part down...

Really enjoyed my experience I had. Even though I cancelled the car due to plans being changed. I liked the process online where they show you the rates. Courtney was very nice and understanding to me about the situation when she called to remind me of my pickup. I told her last minute, I had to cancel and she seemed appreciative that I let her know. I will most likely be using this service again if I ever need a car rental again.