Budget Car Rental

Although we paid in advance when we got there the guy demanded money said our has been cancelled even though the bank had already taken the money out. We left without getting a car after driving for 30 miles worst customer service ever beware

Learn how to treat customers!!! Explain what you are charging for when you are charging it. When a customer gets irritated with the policies, learn how to explain why the policy is in place and what it means. A little customer service can go a long way! I will never rent through this budget again. And I will ALWAYS prepay online.

Wasn't able to rent a vehicle ☹ufe0f

Staff bent over backwards to be personable and helpful. They gladly offered us a smaller car, per our request, after the online reservation had booked us in a large SUV. While she couldn't refund us the difference on a pre-paid, one-way rental that we were dropping at an airport across the border, she gave us detailed instructions on how to get the refund from the customer service phone center.nnAdditionally, the directed us to the best priced gas stations to refuel before the drop off. I also greatly appreciate that Avis rents cars with a full tank. Another company has frequently rented me cars with an 1/8th tank or less,which is very inconvenient. So pleasantly surprised by the full tank at Avis--THANKS!nnFinally, the drop off at Pearson in Toronto couldn't have been easier. Took less than 5 minutes, with most of that being our unloading luggage. Only improvement I would suggest is having luggage carts for us to make the brief trek into departures checkin a bit easier. Thankfully it's a short walk, but with several weeks luggage to schlep, it was a cold walk outside moving slowly under a half dozen bags.

Customer is very service. neat not always depend who responsible cleans.