Enterprise Rent-A-Car

They were very prompt. I was in and out in a very timely manner.

So for the last couple weeks after my complaint about the manager Kayla.. and broken promises from upper management about regional managers giving me a call. I haven't received not one from anybody.. I have waited 3 weeks about for a phone call not one. I guess this is how they do business with people in general

The Car was nice no problem. What I didn't like was the service.nThe day before I had my last rental I was by customer service and She asked me if I wanted to come pick the car up that day at no charge.nI was unable to do so because I had my second job that I had to get to.nTo make it clear I wanted the for that Saturday July 18th i had a out of town engagement and My show wasn't over until 10.pm. i wasn't going to drive back from the Arkvillie NY that time of night it would have been really later when i got home and driving though the mountains at that time of night wasn't save thru the Catskills. I got a good night's rest. Got back to Rochester that afternoon. I brought the car back shortly after I returned. It wasn't like I had the car the whole day. My issue if they were going to give me the car for a extra day anyway Why charge me for the vehicle the whole day. it was no way I could have the car back by 9 am. My name is Chris Beard and i have been renting from you guy's for sometime now. I recently became a plus member. I just want to be treated right. Just want to be treated fairly for my dedication to Enterprise. Thank you and have a great weekend.

I rented a Jeep Cherokee for a month back in August/September and had a great experience. Kayla was very nice. They called the next day to make sure everything was ok and that I was happy.

Kayla the manager of this location was completely rude to me.. Completely unprofessional of how she runs that location.. She lied to her bosses regarding a weekly payment plan in which i was late every week, which wasn't the case.. When i told her things when car needed maintenance done for engine light . she accused me of just trying to get out of car bc a car i had before hand had needed oil change according to computer in car. Was totally disrespectful.. When i called corporate to get 24hr extension with permission not knowing corporate had no say over her store.. This woman doesn't know first thing about customer value.. And did everything in her power to not be unprofessional in matter when offering to pay her she denied me.. Just be aware of how she does things.. She is a snake.. And when asked to talk to district manager or regional i got horsed around. The rest of staff were friendly, but unhappy that i had to quit a 2nd job bc kayla was unprofessional in every way possible, and bc of her lies she damaged my reputation by red flagging me now so i cant rent through enterprise or affiliates of there's even when returning vehicle, taking care of vehicle did everything right .. She was as unprofessional as unprofessional gets...and also in the middle of all this be aware who ever reads this.. She took money out my account without permission.. For a reason that wasn't explained.. Again i dont owe them money but bc me and kayla didnt eye to eye ive been red listed.. Enterprise management if you read this fire her... She needs to go..