Avis Car Rental

I usually rent from Enterprise but found a deal with Costco for a cheaper price with Avis.nnWhen I received the vehicle, it was an obvious pungent smoke odor. The front desk person couldn’t smell it but agreed to document it for me. They didn’t have any other vehicles available aside from SUVs (at an upcharge) so I couldn’t get another one.nnUpon return, the same front desk person claimed it smelled like smoke and that either I or someone in the car with me smoked. He said he remembered me and what I said about the car smelling like smoke when I first got it.nnI was incredibly frustrated because I was the only one in the vehicle during my whole reservation and I don’t smoke. It was incredibly unprofessional and embarrassing to be accused like that when I don’t smoke. He said he saw ashes and I asked for him to show me. I am glad I took pictures when I obtained the vehicle. Luckily, he said he wouldn’t charge me the smoking fee but the whole interaction was enough for me to never obtain a rental from this location again. I understand that it is their job to check the vehicle, but it could have been done more professionally.nnI ended up filing a claim with Avis Customer Support as well because I didn’t want to be hit with a smoking fee afterwards.

Excellent customer service/Rental needs, Bimal was very professional and friendly. Highly recommend this place. Would give them 10/10 from me!!

I have rented many vehicles from this Avis location in Shorewood, IL as I travel considerably with my job. Everyone there is very courteous, friendly and helpful. The vehicles are always clean and ready on time. I highly recommend them for your rental car needs!

I rented a mini van to move my daughter into college from the Romeoville location. I made a reservation 60 days in advance. They called me 3 days prior to confirm my reservation and type of car and said I would be all set for a 9:00 pickup on a Friday morning.nnI received a call at 6:18 (they close at 6) the day before to tell me they did not have my car available and I would have to downgrade.nnI called their customer service line and the agent was unable to locate a minivan. He transferred me to his supervisor who told me they didnt have and when asked how he was going to fix the issue he told me “thats not my job”. I asked to talk to his manager and he transferred me back to customer service (his name was Paul).nnThe customer service agent said he located one that was at Midway airport - which is over an hour away compared to 10 minutes. Said I have no choice and asked what the new rate would be since I have to go out of my way and be delayed for my trip.nnThe agent said he would do me a “favor” and honor my rate. So I have to drive 2 hours out of my way and leave later than planned and you are doing me a “favor”. He then got short with me and hung up the phone.nnI wrote Avis an email and cancelled my reservation. I called Hertz and what a difference in professionalism and customer service. They were able to reserve me a minivan. Unfortunately last minute, I had to pay $115 more than originally planned.nnAvis wrote back and offered $50 off my next rental. I wrote them back and let them know due to their incompetence, they cost me over $115 more and a waste of time the night before my trip. They came back and offered a free day rental. I wrote back and said, Again, I paid over $115 more for a rental so I would have given them a second chance if they would have offered a free weekend to make up for the $115 more I had to spend at the last minutes.nnDo not use Avis!!! Very unprofessional and poor poor customer service. I used Hertz, which I had used before and their service was excellent. The only reason I did not use Hertz was because Avis’s rate was so much cheaper. Doesn’t matter if they are not able to service your needs.nnAvis was extremely unprofessional and I will NEVER EVER use this company again!!! Beware!!

Great customer service, good deals