Budget Car Rental

I frequent Huntington, WV and always rent my cars at Budget at the HTS airport. I am always greeted by Melody Thompson and she is truly a joy to work with. She is pleasant, helpful, kind and professional. My car is always clean and ready to go and she gets me on my way without delay. Melody monitors all the details carefully and corrects situations before it ever affects the customer. Good help is hard to find and Budget has a real Gem representing them in Huntington. Super duper customer service, thanks Melody.

Showing cars available but not having them.

We picked up keys for rented vehicle. Went to lot and found it and to discover the vehicle had been wrecked and front bumper was taped on. I returned to office and showed the attendant a picture of the car. She didn't act surprised. Said she would upgrade us for a fee as there was not another car like we rented. I agreed. Then I said she should upgrade us for free since she tried to rent us a wrecked vehicle. Unwillingly, she agreed and processed a new contract. She offered no assistance in making sure the 2nd vehicle would be damage free nor explain operation of vehicle. -- we lost over 30 minutes picking up our vehicle. Very disappointed in customer service. Also the first vehicle smelled; it definitely had been smoked in. Attendant wasn't concerned with that comment. -- the second vehicle was damage free, smoke free but the windows were dusty and dirty. Looked like the car had been washed but not dried and dust settled on the car. We had to stop and clean the windows and mirrors.

The attendant was nice and courteous

Previous person had smoked in car, very heavy smell. Clothes ,household stuff had same smell. When filled gas up it would pour out ,on my shoes and pants. If I rent from budget again I will check out vehicle before leaving . Lousy drive for 15 hrs in car , especially for $480. paid for 3 days