Enterprise Rent-A-Car

Unfortunately for me, I had to take my car in for repairs and needed a vehicle in the meantime. Christian not only took care of getting me a rental right away, but he also made the process super-easy and convenient. In addition, the car that he arranged for me to rent was relatively new and the same size and type as my car. He took his time in going over my charges, and made sure that my questions were addressed and that everything was clearly explained. I'm very happy.

Had a reservation to pickup a (one-way) rental car in Zion, IL between 11:30-11:45 on Saturday (9/5/20). I arrived at 10:00 am and was told by the Enterprise employee that he had no cars available and wasn't sure if he would have a car coming in by close of business which was 12:00. I was delivering a RV and needed the car to return home 700 miles away. A car was located in Mundelein, IL which was a 40 minute ($30.00) UBER drive from Zion. On arrival at Enterprise Mundelein my car was ready and the service provided by Ree & Corianna was great. Though this situation worked out it delayed me over 3 hrs from delivering the RV which was only 4.5 miles from the Enterprise Zion, IL location. Upon returning the car in Charlottesville, VA I contacted Enterprise customer service. After explaining what occurred in IL the one way charge was taken off my bill along with the cost of the UBER ride. The 3 stars are for the Ree, Corianna and customer care who helped resolve/make right my situation.

I've been using the Enterprise in Mundelein, IL for years and their service has yet to falter. Their vehicles are always clean and top of the line. And the customer service there is top shelf.....ALWAYS!

Have rented from this location multiple times. Never had any rental or personnel issues. Staff is friendly and courteous; and are always willing to help. Thank you.nnKeep it up!

Siri was great! He made sure we got a car that was great! Best rental experience, definitely will be back!!! Thank you, Siri!!!! Clean and safe car! Definitely during times like this with covid I trust them. Amazing customer service!