Budget Car Rental

Went to the West Dundee location. There was never any mention of a $250 deposit until I got there to pick up the car. I returned the car early with more has than it had when I picked it up. I was told that everything was fine, but the next day there was a charge for $119. When I called they told me it was for gas at $20/gallon. When they finally looked into it they told me the system was down that night. So they charged my card?????!!!! Now it will be 3-5 business days before I can get it back. Even if they needed to charge me, why not take it from the $250 you already have???nnNEVER AGAIN BUDGET!!!!

Super easy rental at o'hare airport and I rented a Ford Explorer which handles the changing weather up north with EASE. I'd rent for them again in a heart beat!!!!!

I went to the West Dundee location and Abe was very very helpful, he saw that we were frustrated and basically did everything he could to get us in a car. Great guy, great service.

I needed a car to use during the holiday season as my car was in the shop. I started the process online and handled the rest at the rental location. Abe was very professional and he helped out big time by going above and beyond. I would rent a car from this location and him again.

1 Star is overly generous. In short, experience was borderline fraudulent, rude location agent, and inept Customer Care.nnPrepaid for car online. Car unavailable at time of pick up. Agent says we will need to contact Customer Care for refund despite this being Budget's fault. Agent refuses to assist further and walks away.nnTook three attempts after prolonged delays and Budget computer failures to finally get to someone who could process a refund. Best they were willing to offer as compensation was a $50 coupon for a future rental.nnTaking someone's money, failing to deliver the service, and making it arduous to get a refund is borderline fraudulent. They created a mad scramble to arrange alternate transportation nearly wrecked a wedding as rental was for bride and groom.nnI note others are reporting similar experiences. Stay away!