Avis Car Rental

Picked up car on a Friday , sign said open at 12. Nobody showed up til 12:15-12:20. Returned car on a Wednesday and of course we had to wait again. If you are going to be late all the time change the sign so customers are not there waiting for you.

Worst experience ever! Unbelievable worst customer service! Reserved premier SUV from West Dundee via Costco travel. Confirmed reservation night before pick up. 2 hours before pick up receive call that the vehicle I reserved on May 11 is unavailable. Avis employee in West Dundee Spring hill location unable to locate Suburban or Explorer and made me call the 800 Avis number to have them find one. One is found 45 minutes away and I have to pick it up and I'm charged an extra $500. Opened up case but still pending. I'm letting everyone that I know NEVER rent from Avis.

Had an excellent experience had this location, the staff was extremely nice and accommodating . They worked hard to make sure the vehicle i wanted was ready to go when I arrived

Horrible They called late saying they have no cars available and Then they were being super disrespectful Do not come to this store

Had some trouble getting our rental, but we arrived earlier than our reservation time. Staff was accommodating and got us in a vehicle in a reasonable time.