Enterprise Rent-A-Car

The local branch always provides exceptional customer service. I cannot say enough about how awesome the guys and gals are at the Prospect Rd branch. They helped make a bad situation with my car into a pleasant one with the speediness in which they got me in and out of the branch. I regularly recommend this branch to anyone renting a vehicle. Corbin has a great staff under him and does well leading them to success.

We were able to reserve the type/size of vehicle that we needed. It was ready and clean when we arrived to pick it up. Friendly customer service. Had one small issue with the van when the volume knob on the radio stopped working. It eventually started working again and we had no other issues. We have used Enterprise in the past and will continue to do so. Recommend renting with them.

My experience started off a little rocky because (from what I understand) a lot of customers hadn’t returned their rentals on time. So my rental was not on site and not available at the moment. But, the staff apologized and were very polite and ensured me that they would take care of me and my family and they did just that. My wife had dropped me off to pick up the rental so I didn’t have a ride. Corbin, one of the employees, had a staffer drop me off so I wouldn’t just be wanting for my rental to come in and the staffer also picked me up when the rental was available. Shout out to the entire staff. Thank you all so much for taking cate of me and my family.

When my car was wrecked and insurance was covering the expenses the customer service was great at the Champaign store on prospect. After my insurance coverage was up I went back to continue out of pocket. I called to see if they took cash before I went and they did not, so I put the money on a prepaid card and went in. I was not aware this was not an acceptable form of payment, said she could only take a card with a chip from a walk in bank. That is when the lady just turned rude and demanded the keys. I was shocked, but not rude by any means. I live 45 miles from there and they literally left me sitting on the curb without any suggestions or help. I was finally able to contact my insurance company and they extended my coverage. When I was back inside and they had the go ahead from the insurance company I sat there without anyone talking to me or even acknowledging me. Until they were about to close, and then said they could now accept the deposit with the card I had previously tried to use. I was there for 2 1/2 hours and it was honestly the worst customer service I have ever had. Scary experience being that far from home and no suggestions or help of any kind. Shame on them.

Corbin is AMAZING! He's so friendly, accommodating & has GREAT customer service experience! He has taken wonderful care of me with rentals since March 2020! That was the beginning of so many changes & new guidelines, he handled everything so fantastic! I ALWAYS recommend friends & family to this location and to Corbin. ud83cudf1f