Enterprise Rent-A-Car

Please let people know to have a major credit card. I booked my reservation for a full sized car over the phone . I came to pick up at 4:30 (which was the time on the reservation). When I arrived I was asked the questions that are normally asked like address etc. Then I was asked if I had a major credit card so they could “hook me up” . I only had my visa debit. At 4:50 I was taken to another nearest enterprise location which they stated that had the full size car. After arriving and answering the same questions, I had to settle for a midsize car that hasn’t been washed nor tagged. Be this time all offices are closed. Thankfully, the associate was kind enough to put the license tag on for me .nnTo make things better for me: 1. State that you will receive what you asked for in the initial reservation or “ hook me up” only if I pay with a major credit card.nn2. Make customers feel like their reservation has been honored and not forgotten.nn3. If it’s a chance that customers will not get what they requested when reserving , don’t make it an option.nn****Updated***** on 3/8/21nUpon returning, the manager did apologize. He explained the rental process fully. Being sure to put a car on file is definitely what I will do next time. I was happy with him also stating that I would receive a refund in the amount of the full sized car that I originally reserved.nThank you Enterprise!

Could not have asked for a better experience. Quick pickup. Quick drop off. Everything is handled in the parking lot so you do not go inside. They are properly doing business in a COVID world. Great experience. This was for a personal rental for a trip. We will be renting a vehicle from here annually. I'll be back.

When the Gardendale location couldn't fill my order for a minivan 1 day before my family trip I called my usual downtown location. Trey and Trent went over and beyond and came through for me and found me one. Our vacation was saved by these two. I appreciate them and thank them for their effort. Enterprise never lets me down.

I really enjoyed all the guys there. Everyone was point, very nice. The manager found me what i wanted.

It was good when we finally got our van,had it reserved for 2 weeks and right before time to pick up they called and didn't have it.after a few hours and across town in Homewood the guy that works there got us one and he stayed late until we got there to pick it up!