Budget Car Rental

Booked a car and paid online with my debit card. Went to pick up the car and they wouldn't accept my card at the desk when they were preparing the paperwork for the rental (you have to show them the card you used to purchase the rental so they can put it on file). Said that my type of debit card wasn't accepted *even though their online system had no problem taking our money from that same card* . She said they would need either a credit card or a debit card from a bank, which I had neither. So I leave and drive around all over anniston looking for a bank that would issue me a debit card same day, finally ended up finding a bank with same day debit cards and went back to pick the car up. I give them the new debit card, which they accepted, but then they tell me that not only do they not have the car we had booked to rent, but they don't have a car for us to rent at all. Not a single car on their lot to rent us. She could've told me that when I first got there, before they had me run all over town for an hour and a half looking for the card they wanted me to use. The level of incompetency here is insane. The lady just kept blaming corporate for everything, wouldn't take responsibility for any mistake made on her end at all, and was all around unprofessional. All of that and they wouldn't issue a refund, gotta call an 800 number for that, and even then there is a $150 cancellation fee, so we're out $150 bucks (it was a $300 rental). Scammed me right out of 150 bucks of my hard earned money. I am astounded for real. You're a fool if you do business with this company.

**BEWARE** Super shady business!! On 11/11/20, I made a reservation to pick up on 11/12/20. When I got to this location on pickup day there was a sign on the door that said “we are sorry for any inconvenience, but we had to close today. Please call customer service.” Customer service escalated my call, and told me I could rent from a competitor and they would reimburse the difference. So I did, and now they will not reimburse me because I had an SUV reserved with them and rented the only thing available from a competitor, a Ford Taurus (A CHEAPER VEHICLE). It was their way of getting out of paying me!! So now I lost my prepayment with them $100 and had to pay the bill from the competitor $300. So good luck renting from these guys. **It is a gambling game and the house always wins**