Avis Car Rental

I get rental cars several times a year and have never had such a poor experience. The vehicle they gave me was in bad shape with lots of dents, dings, and body damage including a hole with a sharp jagged edge in the door where it had been damaged. The vehicle was dirty, there was still sand in the back from the previous renter, and it was apparent that it had been very very poorly cleaned (very concerning especially with COVID!). The vehicle smelled horribly of cigarettes and my husband found a cigarette in the passenger door (again proving poor cleaning) while we were packing for vacation. After packing the vehicle and closing the tailgate we noticed the tags on the car expired in April!!! Went to put gas in it for the first time and there is something broken there too! You can’t set the pump and leave it, it clicks constantly acting like it’s full. Had to hand pump the gas with it clicking every few seconds like it was full. Boy was that fun and took way longer to fill up the tank than the other two cars we were traveling with! Notified the employee when I dropped off the vehicle and he said he was aware and that you have to hand pump gas into it... no apology or anything and apparently he has no intention of reporting it and getting it fixed. Also would like noted that neither of the two employees were wearing masks which is a STATE MANDATE in Kentucky. I had another reservation for next month at this location which I have cancelled!

Don't go there they charged my account and I didn't even rent a car from there,

Typical rental place. Decent customer service, but they will overcharge you if you aren't paying attention.

They were quick with getting my rental prepped

Customer service was not friendly, they did not look or act like they wanted to be there at all. Any other time I have got a rental car I was provided a choice. Although there were several cars in my size for available I was told I needed to take the one I assigned. They seemed very short staffed. I had to track down the person who checks in the vehicles then was charged for gas when I returned it with a full tank. I had to wait for a more than 20 minutes to get this refunded.