Enterprise Rent-A-Car

great service!!! they picked me up at hotel and brought me back. thank you and definitely will be using you again

This was my first time renting from this location, made the reservation a week ago for an SUV, and when I come in today, the agent tells me he only has a minivan available because other people haven't returned the vehicles. How do you run a successful business by blaming your customers for your mistakes? The lot should have at least 1 or 2 extra vehicles per class, or just not let us make a reservation, mind you a week out, if they're not going to have it available. If I was managing or working at this location and I see there's reservations made, it would be my priority that I have the vehicles to cover those reservations.

I don't have a problem with Enterprise at all, I've been renting with them for years, this is my second time renting from this location in Brownsville Texas, I always reserve it online and I got the same guy every time I went to the location. I reserved a compact car both times but this time around the guy gives me a minivan that someone just turned in (I didn't want a minivan) because he said that was what they had left even though I reserved it a week out. I drove off the parking lot only to find that he gave me the minivan with only about 1/8th of a tank left. For some reason I always feel marginalized and undervalued with this guy every time I do business with him.nn***Update***n11-09-2020nnI rented from this location again and the service was much better this time, a different agent helped me out, he was professional and business minded, the experience was great, they even dropped me off.nn***Update***nnOne caveat, this location never seems to have the proper car class that you reserve prior even though the reservation was made a week before online. For example, I always seem to get placed into a minivan or a compact car after I reserved a regular sized car online. Full disclosure, I used my Enterprise points one time and reserved a regular sized rental at a great rate and was still placed in a compact car. This is probably my 5th rental at this particular location. I am not blaming Enterprise the company, I have had good experiences renting with them over the years. My customer service experiences have been mostly pleasant with one particular reservation representative and spotty at best with a different one.

They are the best super nice and extremely helpful people, they have the perfect price for the quality!!

Worst experience in decades of travel! We had 10 people that arrived on 24th of March into Brownsville. TX. We had 2 reservations for car and suburban. When we arrived they not only didn't had the Suv for 8 of us but we went 6 days without a vehicle. We paid over $200 to get to Laguna Vista. We made numerous phone calls and received no compensation and or a vehicle to transport our group. I will never use Enterprise again. They turned their phones off on the 25th and we were told several times they would have a vehicle for us within.24 hours. They indicated they had 2 transports coming in on.the 25th to accommodate the 17 reservations they had no cars for. After 4 days we gave up and changed our plans for the 10 people. Terrible experience!