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Hertz

1335 NE Interstate 410 Loop, San Antonio, TX 78209, USA

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Detailed Information

Place Types Car rental
Address 1335 NE Interstate 410 Loop, San Antonio, TX 78209, USA
Coordinate 29.5168357,-98.446826
Website http://www.hertz.com/rentacar/location/unitedstates/texas/sanan
Rating 3.5
Compound Code GH83+P7 San Antonio, TX, USA

Openning hours

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Molly (03/06/2021)

Terrible customer experience. Do NOT rent here if you want a guarantee that the vehicle you rented will materialize. I reserved a car a month in advance. The day I was to pick it up, I called to confirm and was told that there was no vehicle for me. Hertz did not bother to call and let me know they failed to secure a car for me. Hertz did nothing to compensate me for the expense and aggravation it caused. Hello ENTERPRISE.

Veronica Molina (04/12/2021)

I will never try to rent from Hertz again. I rented a truck a week in advance. They gladly took my $400. They day I was going to pick it up, they said there was no truck. Horrible customer service. They gave me an “oh well” attitude. They didn’t even notify me that there was no truck. They said they called me the morning I was supposed to leave out of town. That was not true. I’m still waiting for mg refund. They did not even try to compensate me at all for the inconvenience. I will never rent here again.

Black Orchid (03/16/2021)

I made a reservation online, using Priceline.com. Because of their poor customer service and quality, I only used them because none of the other rental car companies had vehicles available.nnWhen I arrived at the pickup location, I was informed that the vehicle I reserved was not available. The representative said he didn't know when the vehicle might be available. He didn't offer me an alternative, either. (Thankfully, my ride waited for me. Otherwise, I would have had to use Lyft or Uber.)nnAn hour later, he called me but by this time, I secured a rental with another company.nnI do NOT recommend using Hertz because of their location-wide incompetence. However, if you do, call to confirm they have vehicles available before making your reservation AND call again, the day of.

Melanie Aparicio (03/22/2021)

Terrible customer service. Had gotten a confirmation that rental was going to be ready at a certain time and when I called Kevin, the manager, was super rude. He had me waiting on hold for 20 mins and would keep hanging up when I called having a question about my when my rental was going to be ready. Worst customer service experience ever dont even waste your time.