Payless Car Rental

Return location was closed due to bad weather. Payless made me pay for an extra day when it is not my fault yoi we're closed. I tried to return the car but no one was there. I called customer service but they would not give me another option only to pay an extra day. Very manipulative. Car was fine but customer service was not.

Manager Brandon rude/exposed my children to covid. I was told by Manager due to Covid the expectation is to never answer the phone for customers. I called Payless front desk to extend my rental car from 6am until I got off work at 7pm and no one answered. I had to drive 60 miles to the airport location after working a thirteen hour shift to extend my rental. I asked Brandon to waive the $15 fee and he said Payless employees are not expected to answer the phone due to Covid 19. On both days I visited the location employees were at the counter. On the second day employees were having a personal conversation and on their cellphone. I didn’t see any reason for them not to answer the phone. Brandon told me to call customer service to see if they would waive the fee. While on the phone with customer service he cashed out my rental. I had my children with me and all my work equipment. I didn’t have the opportunity to refill the vehicle with gas. The CS rep told me she couldn’t find my reservation and she couldn’t help me because he cashed out the vehicle when I stepped away to talk to customer service. Brandon exposed my children to Covid 19. I was not given the opportunity to take them home. I had to take an Uber from the airport to Mississippi due to Brandon’s negligence. My children were exposed to the elements of the world. They are millions of people going through the airport. His behavior was completely unacceptable and disgusting. I’m calling my lawyer. I daughter was hysterical about being in the airport with all those people. Brandon did not ask me if how I wanted to pay for the rental car he cashed my rental out while I was on the phone with customer service. He didn’t give customer service an opportunity to address any of my concerns. The manager Brandon also told me he couldn’t give me the lady’s first name who was being rude. He told me he doesn’t have to give me her name and that’s the policy. This has been a nightmare. I filed a BBB & FTC complaint.

The whole process went smoothly.

The car was not wiped down good ( Terrible job) We as customers need to be careful renting cars after other customers. But other then that the rental was great, customer service was great picking up and returning.

Payless Car Rental charged me twice for the rental. I will never use this rental agency again and I will tell others not to as well.