Hertz

On August 27th I rented a pick up truck from Hertz Fernandina Rd Columbia SC location. On August 30th my family & I left for vacation. On the way to our destination, the vehicle shut completely off while we were on the interstate directly in front of an 18 wheeler truck. We called Hertz for help in which we didn’t receive because I was told that I had too many car seats for them to transport my family & I to a safe location & that I needed to call a cab service pay for it at my own expenses to get my family to a safe location then they would send someone to pick up the vehicle. Talking about discrimination at its finest! We then sat on the interstate broken down for nearly 2 hours. The vehicle crank back up long enough so that we could make it the next exit where my husband had to then add transmission fluid to the vehicle. Let’s just say we ended up breaking down 3 more times after that. I have pictures of every dash board warning sign & light that came on after each break down.nnMy case has been under review since ‪August 30th.‬ I was told on Monday October 7th that someone would be reviewing my case in order to reimburse me for the lost of food items that went bad due to the fact of our vacation being pushed backed 3.5 hours because we were broken down on the side of the interstate and also the reimbursement for the vendor cost for the festival that was paid for months in advance in which we were not able to attend being that their company would not provide us with a replacement vehicle. My family and I endured extreme distress from their company placing us in a faulty vehicle. As well as a lack of empathy from their company because we did not receive help nor a replacement vehicle until THREE days later. STAY AWAY FROM THEM! 3 months later I have yet been issued reimbursement not even a simple apologize. This company is a joke with garbage vehicles! DO NOT RENT FROM THEM!!!!!!!