Dollar Car Rental

Book elsewhere-a reservation doesn't mean you will get a car. We arrived a little early for our reservation, so understood we might have to wait to get our car. The girl at the counter told us it would be 10-15 minutes before we'd get a car. As more and more people got in line-and stood around waiting like us- we soon realized they did not have cars and as 10-15 minutes turned into an hour and a half, we knew this was going to be bad. It was a holiday week-end, no other rental companies had cars so we had no other options. We were supposed to be driving into the mountains and this delay now had us driving at night-if we even were able to get a car!nSomeone from another company offered to shuttle us (and all of these other people) to another company offsite. We challenged the girl again to confirm if we were EVER going to get a car..at which point she offered up that they had a truck! Yeah, that would have been helpful to know a long time ago. The truck worked out great but the serious delay in getting our car was unacceptable.nWhat is the point of having a reservation system if it doesn't work!? We'll never book with them again.

This is a short review because basically there were no problems. Had a reservation. Counter help was great, pick up was quick, took the option for their gas which was cheaper than the local gas stations, drop off was also easy. The indoor control panel could have been wiped of finger smudges which made me wonder about covid cleaning but not that big of a deal. Wiped it clean myself.

We were unknowingly upgraded (I think) from a compact to a club cab Dodge Ram Rebel short bed pickup. It used lots of gas vs. what a compact would use.nnIt was loaded with features, most of which were not explained because the owner's manual was missing. Some took a while to figure out.nnAlso, there was no snow scraper in the pickup so we had to sit and wait for the truck to warm up and use the defrosters to clear the windshield one morning.nnOther than that, the experience was a good one. The young lady behind the counter was very courteous and efficient.

Affable staff at the counter; got through and to the vehicle fairly quickly/efficiently; the vehicle upgrade, since one was available, was very helpful; vehicle was clean and odor-free and worked as it's supposed to.

The car I received was way better than I expected for the price. The customer service was exceptional. I would definitely go to them again!