Alamo Rent A Car

I just rented a car from Alamo. The service desk agent was rude. Implying that due to being a local they would charge for the rental and another $400 hold on the credit card and asked if I had enough on the card to cover. Then proceeded to ask why I needed to rent the car. I rent cars three or four times a year because I can. It’s nice to drive something different. Also the other companies do not put a $400 hold on a card at that airport location. I rent from the airport just for the convenience. Honestly I would not go back to this location once the rental is returned later this week.

The only reason I gave one star is because you cannot leave zero stars! This is a second rate company at best. We rented a car and upgraded at the counter upon arrival in Asheville. Was told at the desk that we could upgrade for $11/day. We originally rented a standard vehicle for nine days and $392 had already been charged to our credit card. My husband and son were dealing with the person at the counter and questioned him several times about the final increase and exact amount. Since everything was already paid we were only due for the difference in the upgrade price or $88. This amount was repeated several times. Today we turned the car in and were informed the amount of $242 would be added to our credit card. We called customer service and they explained that it must be entered into their system as a separate transaction and rental, and that the $242 charge would stand. DO NOT RENT FROM THIS COMPANY!!! You will live to regret it! They are dishonest to the max.

Call Alamo Today. For the best customer service available! Noah,did an outstanding job going above and beyond.And any other future car rentals needed.I will definitely be visiting Noah and his team,Thanks again.

Our flight was majorly delayed and we didn’t get in to Asheville until 3am. Their rental car services usually close at midnight, which we understood and didn’t expect to be able to rent a car. However, a staff member named Noah came back to the airport at 3am JUST to give us our rental car. We could not believe it. He was so kind and made a rough trip much better. Thank you, Noah!

Did skip the line and they made me still go to the counter because the employee outside not knowing what was skip the line. The car they gave me had the check oil level light on the second car every time you break was shaking. Called customer service and I had to go back to exchange it. I explained that I was 2 hours away and we’re sorry but you will have to come. When I get to the airport I was informed that I could go to any Alamo or enterprise and they could exchange it. Worst experience at all. Will consider other company after this experience.