Enterprise Rent-A-Car

Normally, I have had wonderful service at this location in the past. Today has not been the same story. I spoke with a representative this morning and set up an appointment for someone to meet my husband at the body shop at 2pm to get the rental car. I was told to call prior to arrival to confirm pick up. So, I did. I sat on hold (actually not even on hold, just waiting for someone to answer at all listening to the same deafening phrase over and over again) for 30 minutes and eventually the phone ended the call. I never reached anyone and no-one ever showed up to pick my husband up.nI find this very unprofessional and extremely inconveniencing to those altering their schedule to fit a companies schedule. Due to this inconvenience, we had to tell the body shop that we could not actually drop the car off due to not having a ride and we would have to wait until arrangements had been made otherwise.

Great place to rent a vehicle. Staff was very knowledgeable and friendly and the van performed perfectly. Too bad some of the other customers weren't as smart as the staff there about social distancing and masks.

If I could give zero stars I would! Car was supposed to be ready at 11 am called and was told car was on the way from Henderson. . Called at 1 and was told again car was on the way from Henderson. Waited and waited until 3 o'clock when I was told car was on the way from Roxboro. Called back and they were closed! No one called me to tell me anything about when my rental would be ready. It is the most disorganized company I have had the misfortune to work with. I highly recommend you take your business elsewhere!!

I will not ever rent from them ever again. Broke down called for assistance, gave me a 1 800 , number . Called never answered. Called back to Oxford told me cars do brake down, understand that, but enterprise could have called another enterprise and they can . To tell them my location .But didn't so had to get my son to come get me I was going to the beach. After he picked me up enterprise was 10 minutes away. The enterprise in myrtle beach was very helpful. The one in Oxford never again

I enjoyed the Henderson location. Very nice. Picked me up and wore a mask. Marqavus was the gentleman's name. I hope I spelled it right. I will continue to rent vehicles from this location. Thank You for good service.