Enterprise Rent-A-Car

Great experience! The customer service was excellent, the car was very clean, the driver was timely for my pick-up and the price was fair. The re-fueling service was convenient and also fairly priced. I felt very secure throughout the rental process and driving.

Awesome people at this location! Jason and the staff were very accommodating. Enterprise has always been my choice for rentals and the service we received at this location is what keeps me a happy customer.

I arrived at the The Asheville office on Patton and realized I'd left my credit card back at the hotel. Maggie, after checking with her manager, offered to drive me back to pick it up. I could have taken a ride share, but her offer was very generous. She's a delight, and my experience picking up and dropping off couldn't have one smoother. I highly recommend them!

I have rented a car twice in the past month from these folks at the Enterprise on Patton Ave and they are wonderful! Great customer service great cars! Both times I got a brand new car and had no worries on my trip. Can't speak enough about how kind they are over there. I highly recommend them. :)

My experience here was horrible. My car had recently been sideswiped and was in the garage for repairs so I required a rental for a few days. USAA reserved a rental through this Enterprise location and told me an Enterprise employee would be contacting me. After a few days and no contact, I decided to call them myself since I would be needing a rental by the following day. They assured me that they would drop the rental off at the Auto Body shop which they DID NOT do. Once I arrived at Enterprise, I said I was fine with the cheapest option that insurance covered which was a Nissan. The employee was very persistent and almost insisted I rent the Toyota Camry since it was closer in size to my personal car (and more expensive). I eventually agreed. We went outside and looked the car over which dirty from road salt and mud, hiding any potential damages I now realize. The interior reeked of cigarette smoke which the employee stated he could not smell. He was then pushy when recommending additional insurance coverage options which I informed him I did not need. I understand it is his job to sell but he was almost so persistent about the car I wished to rent and the insurance coverage that it almost made me uncomfortable. I used the rental car for three days and returned it. Upon return, an employee looked the car over, no damages were noted and I was told I was good to go. The next day I received a call from the same pushy employee who initially rented the car to me informing me that he was filing a claim for damage done to the car. Apparently, there was a crack in the front bumper which I told him I absolutely was not responsible for. I am currently waiting to see how expensive this is going to be. I find it funny that 1. this employee INSISTED on renting me this Toyota Camry 2. The car was dirty, therefore masking any scratches or cracks 3. A crack appears the day after I drop it off. This employee told me he would be sending me a picture of the damage and I still have yet to receive it. I would’ve been happy with the Nissan and now I feel like I’m being schemed out of money. I will never rent from any Enterprise location again because of this and I will warn others to do the same.