Enterprise Rent-A-Car

It was very difficult to reach the location to communicate that I needed to be picked up. I had to call the toll-free number twice to try and communicate this. I was not able to speak to anyone from the actual office until 15 minutes after I was supposed to be picked up. I ended up speaking with the manager from another location who picked me up 30 minutes after I had requested. This manager was very kind and helpful. The situation was especially frustrating because I am a care-giver for a terminal cancer patient and having the car on time was vital to meet doctor's appointments or possible emergencies overnight.

I have rented cars from this company many time and I am quite familiar with the process. My wife on the other hand is not. She (my wife) had to get a rental car while her car was in the repair shop due to being rear-ended. The employee at Enterprise was rude and acted like we were a bother. She didn't go over any paper work with us, only asked for signatures. She didn't do a walk around or explain anything. I am very displeased with her attitude. Will go with another rental company next time.

Had a very smooth and good experiencenJust needed a vehicle for a day. Didn’t want to spend a bunch either. Sarah was fantasticnEasy to work with, efficient and a great demeanor. I’ll ask for her from now on when I need wheels in Ft O GanThanks

I rented a pick up truck from them and because they didn't have any available at the branch that I reserved, they had to bring one from another branch. The vehicle was dirty and smell like cigarette smoke. Also we stop to put gas in the truck and one inside part of the gas tack was broken and it was very difficult to put gas in the truck. I will say that the people at enterprise was very nice, but we didn't get a discount or credit of the inconvenience.

Would never recommend this branch to anyone that knows me. Assistant manager at this branch is very rude and disrespectful. After returning my vehicle with the company still owing me money I simply asked for a ride back to my vehicle after being told that they do offer this. And was told by James the assistant manager that he was not going to help that I needed to look into a Uber or lyft at my cost! Will never do business at this branch again!! Management definitely needs to work on his customer service and learn how to treat people the way that he would expect to be treated after spending hundreds of dollars there! I really wish that I could rate this branch a 0 star because that’s definitely what they deserve and people need to know before shopping there how rude and inconsiderate they are here!