Enterprise Rent-A-Car

I received a jeep when my insurance set up a rental for my car in the shop. I’m slightly concerned this vehicle was out of my pay range as my insurance was putting up 30 dollars a day for a rental. We shall see. Service was good, anytime I needed to speak with them, I was able to get through and was helped quickly. However, this car REEKS of cigarette smoke. Regardless of all stickers and signs in the car for no smoking. Febreze did nothing to kill this smell and as a non smoker it was honestly hard to drive it around for long periods of time as the smell was so pungent. The car needs a serious deep cleaning before they rent it out again.

Cheated by Enterprise rent a car. Be care full . I kept a car for 2 days but they charged for 4 days ,even they charged double fuel charge . they are cheating . they didn't refund after complaint .I have all documents .nnowner responded but did not take care .i will update this every 6 moth for cheating .ncheater

Rented a car. And I got it smelling like smoke. I was already running late for a trip so I just took it like that. Knowing that they knew it smelled like smoke. Come the drop off day. The guy checked it out. (Even put gas on full.) told me the deposit of $200 will go back in some business days. Come a week nothing. I call and ask them what’s going on. They tell me that the car smelled like smoke and they were stuff on the seat. I said nah. You guys gave me the car like that. Even the guy who checked it didn’t say anything. So now they took the deposit as that. And the seats were clean just like how they gave it to me. Disappointed in this location as I’ve rented before.

Excellent customer service. Charles Carver took great care of me. I specifically went back to this particular location because of the service I received. Great job!

On Feb 18 I arrived to get a rental through Carmax. They were working to get a car for me and someone else and that lasted over 15mins. Be prepared to wait for a car so if you’re in a hurry forget about them rushing. Everyone was nice so the customer service was professional. When they finally told me the car was here the guy said he needed to clean the car so I continued to wait. When I finally got in I was in a hurry to leave. The car was “clean” as if he just wiped it with a paper towel. When I got in the backseat later I noticed all the trash under the seat and how gross the car really was. I didn’t say anything because I’ve been busy with Carmax and that’s another story. I was told by Enterprise to return the car to Carmax and I did. I notice later I received only a portion back of my required $75 rental fee. I called and talked with someone named AK who spoke to the manager and they were reluctant to refund me on a fuel charge. They claimed Carmax returned the car on E. How is that even possible or my problem when I returned the car with a quarter tank of gas? She tried to explain to me that in the future when I rent with them to return the car with the same amount of gas I received it. Huge disrespect when I explained to her I did that right before she started her lecture. Not happy with this location. I would not recommend it to anyone. This is a pandemic and even it weren’t take a look at the video and see if you’d like to pay for a car in this condition. If I don’t get the refund for the fuel charge I’m dropping it down to one star for worst experience in a rental!