GA Peach Medical Transportation

This would have been my first time using Ga. Peach. Had been less than satisfied with other transportation company that I was using. I asked Ga. Peach for a 12:45 pickup for a 1:30 appt. I was fully aware of where we needed to go, so I knew how long it would take to get my mom on the van, to our destination and off the van to the appt. At 12:50, Ga. Peach was not at our pick up address, my mom’s home. Called, spoke with Dennis. He said the team would be there momentarily. At 1:15 , still no transport. Called Dennis back, letting him know that even if we left right this moment, we would be late. He said he would find out what was going on. In the mean time, the staff at our destination was calling me to let me know that the transport was actually there to pick my mom up. So needless to say, they had to leave our destination point and come to my mom’s home, which took at least 20”. When they finally did arrive to pick us up at the correct address, it was too late to make our appointment. There were time parameters involved with our appt visit. The extremely late transport pushed us too far passed those time restraints., so the appt was lost. Unfortunately it cannot be rescheduled. I was extremely frustrated and even more disappointed. I would not be using medical transport unless I absolutely had to to get my mother to doctor appts, etc. Unfortunately you are at the mercy of that particular company. Felt this situation was handles very poorly. No one at Ga. Peach could explain to me what happened. I realize that loosing me as a customer is not going to break Ga. Peach. I do realize that my review might keep someone else from having the same poor experience.

One of the Best medical transportation companies available. Thank you for your service!