Avis Car Rental

Excellent service, called me by name. Only problem was charged a fuel service fee $15.99 as I filled it up but didn't provide a receipt for gas. Why when the tank was full.

My vehicle was upgraded and I really appreciated it since I ended up driving through an ice storm and later pretty bad weather and the upgraded vehicle made me feel safer than the compact car I had originally reserved!

Very easy process checking in and out. Customer service was great.

I went online on Thursday 08/20/2020 to get a quote for a one day rental for the next day. When I got the quote and when to purchase, the rate changed. I spoke with 2 different Chat agents who both informed me they could do nothing about the change in rates from quote to purchase. I asked them to NOT charge my card as I would have to shop around for a better rate. I came back to the website after shopping around and reserved through Avis online and paid upfront for my rental. When I got the the counter the next day, I was told that my card didn't have enough credit for the deposit hold. I had just made a credit card payment the night before SPECIFICALLY for the rental car, to include the deposit. So, I check my credit card using my phone app and see that Avis has 3 charges pending on my credit card. The only charge that should have been there was the 52.74 charge where I prepaid for my rental. I advised the counter agent of this. I advised her that I also spoke with 2 different agents on the Chat and they both apparently charged my card AFTER I ASKED THEM NOT TO. This is FRAUD. She called into customer service and gave me the phone. I spoke with an agent who assured me the 2 charges the Chat agents made for 67.07 would be credited back to my account in 3-5 days. One of the charges did come off. The other charge is still there, pending. The correct prepaid amount has posted as well. I can't even dispute this charge with my credit card company because it hasn't posted, it's just pending. However, it's holding up credit on my card. I am EXTREMELY UPSET and will never use Avis again. I feel so powerless. The bad thing is, these two agents will continue to do this to other unsuspecting customers without any recourse to them. As for my situation, I will be taking this problem up the management ranks, and I demand they be punished if they charged my card without my consent. I don't know what recourse I have legally, but I am looking into that as well, because this is theft.

The vehicle reeked of recent cigarette smoke. The truck could not have been cleaned/sanitized at all let alone in a way that could’ve provided us any protection and/or mitigate risk to COVID-19. There were actually clumps of mud everywhere and there was trash as in candy wraps, blown into tissue, crumpled up boarding passes, and half drunken bottles of soda and water still in the vehicle from the previous renters. Had we not been in such an extreme hurry to make it to our destination, I’d have seen to it that someone lost their job due to the potential life threatening risk we were neglectfully just exposed to. We are very upset so still may. Pictures tell this entire story.