Avis Car Rental

DO NOT EVER RENT FROM THIS LOCATION I recently took my grandmother to rent a car and she was approached and bullied by a man with the worst attitude that cared nothing of being polite or even professional especially during this time of pandemic Shame on you . WHAT A HORRIBLE INDIVIDUAL “RAJ” is and please don’t insult my intelligence with the same copy and paste responses you send to all the other bad reviews. This individual still is employed there so this lead me to believe customer complaints fall on deaf ears

Good day, normally I go above and beyond to give kudos and excellent reviews when applicable. I’ve rented several vehicles from Sanford Airport for years and never encountered an issue there. I recently had the first and worst experience renting a vehicle from Budget /Avis at this location. Here’s is what I encountered; I was met with a very rude and unfriendly individual. There was visible; no smoking sign posted on the premises within five feet of the main road. My ride stood at the very end of the premises smoking, only to be rudely and insulting approached by a Manager screening to my ride “no smoking on the premises “ and walked away. Not excuse me ma’am have you noticed the no smoking sign, although there were no smoking sign in sight. (2nd) issue, my car was not ready and not sanitized properly, especially in these Covid-19 times. The car was supposedly clean in within 3 mins while I stood and watched while it was being cleaned. I pleasantly asked are you finished cleaning this car already? . He replied ” yes” when I got into the car the interior was anything but clean however, I had to leave town and had no choice but to get in the car, pull out my own Lysol wipes and cleaned it myself so I wouldn’t be possibly infected, especially as an elderly and heart disease individual. (3rd) issues, I informed the manager, how I felt about the way I was treated, no apology, so pleasantly left, still thinking and feeling insulted and confused by this manager’s behavior. I couldn’t believe a manager, would act this way. At a later date I was called back about the return date and, had an opportunity to speak about the service I received at the very location and, was told I should talk to this manager and resolve things but, I said I don’t feel comfortable. I was told the manager might have been having a bad day, really?. I’ve had the opportunity to check prior reviews about this location and was was sadly disappointed. Well, I’ve had my First and Lasting experience with this place, to say the least, I will never return. Thank you, for your time and for being being able to leave my experience and review.

Location was convinient but they are a MAJOR RIPOF!!! Please you are better of paying little extra and renting from another company! MY FIRST AND LAST TIME renting from this location and Avis as a whole!! charged me for a full day when i was 1hr late and then the agent tells me how i was 2 and a half hours late!! Absoloutley horrendous!!!!

Not sure of past reviews but my experience with the Avis staff at check in and drop off was exceptional. I was hoping to use the app and go straight to our vehicle but it wouldn’t let me through the app but upon arrival at the check in counter, the gentleman was very courteous and explained that it was because it was a smaller airport and literally had us headed to our twelve passenger van in 5 mins or less and when we returned the vehicle in a hurry, the gentleman working was super helpful and totally honest about the price of filling up the car there and had us on our way again in less than 5 minutes. I will definitely use again and again until they give me a reason not to but as of now I am highly satisfied and definitely recommend! Thanks!

Had to fight them to get the SUV I reserved because they over booked and did not want to give me what I had already paid for. I will never used them again because they are so small and don't demand plan well and will rip you off if they are in a pinch in high season