Enterprise Rent-A-Car

I dealt with several rental agencies around Hines City and New Haven attempting to rent a vehicle. Haines city Enterprise located on Route 17 just east of 27 was out of vehicles when I called about renting the following day. I was told to call the agency which was an hour's drive for me (great, I do not have a vehicle remember?). Thus, I contacted a privately run agency in Haines City which was less than accommodating, and in fact, a bit rude the two times I called (once the day before and once the morning of rental), that attitude prompted me to scratch it from my list of options.nnLater in the day prior to renting, near closing time, I again called the Haines City Enterprise but was informed that no vehicles were available, nor would they be.nnThe following morning I again called the Haines City branch and low and behold a different person answered the phone (the assistant manager I believe). Completely different attitude was presented and yes, in fact they had multiple vehicles available so come pick one out. In short order I obtained a ride and was at the facility which was just a few minutes from my location. Enterprise delivers!nnFrom that point on, the store portrayed the service I had come to expect from Enterprise. The vehicle was clean (other than inside the windshield) but even better, the employee which assisted me was just excellent. He took the time to review my best option for long term rental vs weekly, in order to save money.nnI suspect that whomever was working the morning and afternoon till closing on the date I called was not too interested in renting a vehicle .Otherwise 5 stars.

Eric took care of an issue that we had with our rental in a prompt and courteous manner. I was very pleased with the outcome, and would definitely look forward to working with Eric again.nnThanks, Eric!

Thursday afternoon I modified my reservation for pick up at 8am. With the reservation center. This morning 3/22/21 I arrived at 9am for the 15 passenger van. The van wasn't ready... inside was dirty outside was nasty.nThe guy told me it was 5000 miles overdue for an oil change.nCall the 1855 number back, they saw the note and the modification for 8 am.. (haines city guy Ron or Rob whatever his name was told a big lie)nHow ridiculous.... what's the point of reservation? Our Spring break plan was canceled just that fast.... thanks... 5 unhappy children 2 upset adults

My wife and I waited for 30 minutes before anyone came out to take our information. We waited another 45 minutes before staff came out to tell us that they don’t have a vehicle for us and that they close at noon so there’s nothing they can do. Even though we made a reservation. The guy that came out to tell us was very nice and empathetic about the situation but that doesn’t change that we waited for almost an hour and a half. Now we have an Uber have to take us 45 minutes to the airport for a car because the other Enterprise this place partners with was closed at noon as well. We did get a free upgrade and 10% off our next rental but now our day is pretty much shot plus I have no interest in booking with Enterprise again.

This place was a hot mess when I got there. 16 people waiting outside with a line to tell who's next. I was told I would be there 20 minutes. I waited 3 hours for a car. The guy next to me waited 2 hours at another location and was given a rental to drive over to get the vehicle he needed. He spent 5 hours at different locations today