Hertz Car Rental

Went back in fourth between this location and the 76th street location. This location is very small and Allison (the dark skin lady with the ponytail) is very rude and unprofessional. The whole time she was rolling her eyes and smacking her lips. She gave me two bogus cars. First, she gave me a Nissan Versa that vehicle had messed up tires. After driving on the highway for 5 minutes I had to pull over and called roadside assistance. My children were in the car and was very afraid. The second vehicle she gave me had a strong odor, dirt on the floor and a little gas. When I returned the vehicle back to the 76th street location I was charged a fine for smoking in which I did not do and for gas mileage. I was refunded my gas mileage back because I had pictures to show but they didn’t refund my alleged smoking fees. I called Brookfield manager Charles and he didn’t do anything. He basically let Allison run that place. I’m in the process of hiring an attorney. My children are so traumatized after experiencing the incident on the highway. I also heard that Allison was apart of a rental fraud where she’s giving out rentals to her friends and family for little to no money. I contacted cooperate to launch investigation and I also contacted BBB to launch an investigation so that I can get my $300 refunded. Please stay away from Hertz I also contacted State Farm to inform them they are treating their customers poorly.

Place is really small but happy overall with the rental. Charles helped me out. Car was spotless. Easy drop off.nnOne star for Hertz though. You really need more people/office space at this location. Your reps are way better than Enterprise but the wait time would be less with one more person.

Hours of operation are only until 4 p.m., most people work until 5 p.m.! Customer service was poor and would not even try to accommodate.

Four calls to Enterprise and they couldn't pull off picking me up at a local auto body. One phone call to Hertz and picked up my car on a busy day at Hertz (4 people looking for cars) in just 15 minutes. Drop off a snap. Explained all the charges up front. Super easy to work with. I tip my hat to you Char and Charles!

Cars had low oil life and had to switch one d/t grinding noise