National Car Rental

I’m always pleased with National. My last experience at a smaller airport in Lacrosse, Wisconsin was just as wonderful as my experiences at the larger airports. Thank you for making it so easy to rent a car.

Very helpful and friendly. Process moved very quickly. Very impressed with the professionalism and friendliness of the two young men at the La Crosse airport.

Only complaint is that the adaptive cruise control and satellite radio on the vehicle I rented did not work. Might want to have somebody check those out on that unit.

This was probably the worst experience that I have ever had renting a car.n-I reserved the car over the phone with someone in the FBO reservations department. For those who don't know what an FBO is, it stands for (Fixed Base Operator). Most airports have them for private aircraft so we don't have to use the main terminal. When I called to make a reservation, I made 2 (two) reservations. One for OMA airport and one for LSE. When I arrived at OMA my rental wasn't there. I had to get a ride to the main terminal while my wife and kids sat at the FBO and wait for me to get back with the rental. Once I got to the main terminal and found the rental desk, I sat and waited for 20 min while one person was helped, 1 (one) person. Yes, it took that long to get 1 (one) person a rental car. When I was finally helped, I asked what happened with my reservation. Of course, the gentlemen didn't know. I had him look up my other reservation and sure enough, it was reserved to the main terminal at LSE too. This whole thing took about 50 min our of our day. The prices were not what I agreed upon with the person over the phone too. I will probably rent with them again because they are probably the best of what's out there. It's kind of like wearing your cleanest dirty shirt. Oh, I didn't get an upgrade either. I didn't ask but under the circumstances, I shouldn't have had to.

I was at a company training for a week and had reserved a vehicle. Upon returning it the agent was talking with me and we got on the subject of why i was in town and mentioned it was for work. After telling her who the company was she mentioned that our company was eligible for a corporate discount. We saved over $160 which was an unexpected surprise. Really great service from picking up the vehicle and the same great service upon the return. Looking forward to my next training so that i can rent again from National.