Budget Car Rental

Diane & her crew are fantastic - thx!

Great staff went beyond!

This was the worst experience, I hope to never rent a car from Budget again. The first car I received smelled like smoke and the key was broken. I returned that car and received another vehicle with a flat tire. I had to go back into the service desk and ask for a new vehicle. When I received the last vehicle there were warning lights on the dash alerting that the vehicle needed service on the engine. I had to drive the car anyway because I was late for something important. Furthermore, this car was not cleaned. Horrible experience all the way around! I returned my car the same day and it was not checked in until 2:30 pm the next day.

I asked for a partial credit: the car wreaked of smoke, the passenger window wouldn't go down. They didn't mark the damage on the cat. Ladd but most importantly I left town wit an EXPIRED TAG. GEORGIA FULTON COUNTY RVA8035 EXPIRED 8/2020

Two stars because the cleanness and good model of the rental. Customer services the worst. Like other people commented here, they put an amount of gas in my rental contract that wasn’t accurate by the time of picking up. Then there’s no staff there for you to ask about it. They did try to charge me a full tank because the contract said it was full and it wasn’t. Not recommended this location or the company itself until I get a good customer service apology at the least.