Enterprise Rent-A-Car

I scheduled to rent a car four days in advance, called the day before to confirm that everything was fine. I pick it up the next day and I am told the only available vehicle is a van. I informed them I did not feel comfortable driving a van and had they told me at any point I would have gone to another store. The van was not clean (had clearly not been vacuumed), there was a crack in the windshield right across the drivers line of sight, it had no gas in it (well below the empty line) and actually began to shake on the way to the gas station, the car needed an oil change and beeped every five minutes the ENTIRE time it was on. I only needed the car for one day and asked to bring it back on Saturday (which I have done before). They informed me if I wanted the vehicle I must keep it until Monday, that I could bring it back whenever I wanted but would still be charged the whole time. When picking it up, I did not have a copy of my insurance (I asked the day before what I needed and was told ONLY the reservation number and my drivers license since I had rented before); however, was told they don't save insurance information? I told her I could email her a copy or text it to her once I plugged my phone it but my cell phone had died on the way there. However, I was immediately charged the fee for using enterprises insurance. I called multiple times over the weekend but was not at any point called back or asked for proof on my full coverage to save me over $100 on the rental. Despite me calling in advance (because I lived 45 minutes away and wanted to bring it back to an actual person so I could turn in my insurance proof), I got there and no one was there. I called the number on the door and was told to just leave the key in the drop and they would get it later. I was not allowed to give my insurance because the rental was being returned despite calling seven times over the weekend to give my proof of full coverage.

I reserved a car, got there next day and they had no vehicle at all. No call from them to let me start looking somewhere else. Time before car wasn't clean. This at el dorado, ar. Lucky to have u save rental, in and gone in less than 10 minutes. That was even faster.

It's been almost 3 weeks and I still haven't heard abt my deposit

This place was great! I had to adjust my reservation twice before I even picked up the car and the staff was very accommodating. I got a BEAUTIFUL Chevy Impala-- the agent that helped me was friendly, courteous and efficient. I specify Enterprise whenever I travel for work and they ALWAYS come through for me.nI've used other rental companies before, but it usually costs more DOLLARs and it HERTZ. ;)

Nothing really good or bad to say about them