Hertz

The service was excellent they answered all of our questions, they were very prompt and courteous and the rental car was great.

Worst customer service I’ve ever experienced. Bill Green, the manager is a dishonest person. I will never rent from Hertz again and recommend you don’t either. If I could give them a minus 2 stars I would.nWhen I rented the car the young lady told me she was charging me for insurance since I did not have proof of insurance with me but to bring it with me when I returned the car and they would take it off of my bill. When I returned I brought the proof of insurance with me and Bill Green was working the desk. I told him the situation. He started to take the insurance charge off and then started lecturing me like I was a child about how I should have handled it. I told him I didn’t need a lecture and please finish so I could be on my way. He then refused to refund the money back to me and order me to leave. I asked security to come and they did. I explained the situation even asking Bill Green if he had said he would refund the money and he flat out lied and said he did not say he would. I’m filing a complaint with corporate. I have the conversation on my phone Bill Green.

Overall experience was really good. The staff was friendly and helpful upon checking in and out. I was given a 2020 Blazer w/ 7300 miles. Loved that! Only complaint is how expensive the extra charges tacked on if you’re under 25. I’ve never had a ticket on my record, but still got charged $30/day extra for being 22 years old.ud83dude1dI guess it doesn’t matter how responsible you are when there are ignorant young people out there. One other thing.. don’t be a bit late. I was a little later in the evening than I’d scheduled to come back and it costed over $80.

reserved a Yukon 4x4 online but when i showed up they only had a suburban which is fine, he told me it was 4x4 but it was actually NOT. the guy had no clue what the car had and what it didnt. then he charged me $20 more than the online prices telling me “idk what they are doing online, sometimes they screw up”. proper thing would be to look at my online receipt and honor that price... but that was ok, i was willing to pay more until i get to the vehicle, 96k mile, no 4x4 option, making all kinds of noises as i turned it on, tire tread is almost gone. i was going to be driving out of town on bad road conditions in snow, no way i am taking this POS.nntold him to cancel my transaction, at the end of refund he told me he didnt know why this vehicle was still on the fleet, that it should have been gotten rid of a long time ago.... so he knew ONE thing the vehicle and it was that customers should not drive it....

Way to expensive! Didn't offer me any discounts. I was supposed to have a midsized car and got a elantra.